Frequently Asked Questions

Q: What is a transcript and captions of a video or audio file?
A: It is the pure text spoken in your media file. A caption is spoken words in certain time period. Usually, captions are provided in .srt or .vtt files.

Q: How much does the service cost?
A: It is FREE.

Q: How many languages do you support? And what are they?
A: We support 51 languages in total for now. They are Arabic, Azerbaijani, Bashkir, Bengali, Bosnian, Bulgarian, Dutch, English, Finnish, French, Galician, German, Greek, Hebrew, Hungarian, Icelandic, Indonesian, Italian, Japanese, Javanese, Kazakh, Korean, Lao, Latin, Lithuanian, Macedonian, Malay, Maori, Norwegian, Nynorsk, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Shona, Sindhi, Slovak, Slovenian, Spanish, Swedish, Tagalog, Telugu, Thai, Turkish, Turkmen, Ukrainian, Urdu, Vietnamese, Welsh.

Q: How long videos or audios can I upload?
A: You can upload up to 30 minutes at one time.

Q: How long videos or audios can I link from Google Drive?
A: You can link up to 90 minutes videos or audios at one time from Google Drive.

Q: What type of data formats do you support?
A: Currently, we support only .mp4 and .wav files.

Q: How long does a 10 minute video take to be transcribed?
A: Transcribing a 10-minute video typically takes around one minute after preparing the video to be processed.

Q: Do you help with manual editing after the transcription?
A: Unfortunately we don't. However, we provide all the required output files (.txt, .srt, and .vtt) so that you can make edits on your own.

Q: How do I access my transcribed output content?
A: After the transcription process, you have three options for accessing your output content:
1- Our user-friendly interface allows you to easily copy and paste the content to your local environment.
2- You can directly download the output files to your computer.
3- The system automatically sends those files to your email.

Q: Is my data saved in your system?
A: Yes, your text data (transcript and captions) are saved in our system. However, the media files such as videos or audios are automatically deleted from our system after the transcription process.

Q: Who owns my data?
A: You own your data.

Q: Do you use my data?
A: For more information about the data use, please check out our privacy policy page.

Q: How do I reach out to you if I have a question or feedback?
A: Please use our infoatmerjekdotcom email to reach out to us.